Terms and Conditions

Memphis Web Solutions
A service line of Buzz Ranch Boss Enterprises
Effective Date: May 22, 2026

These Terms and Conditions (“Terms”) govern your use of Memphis Web Solutions (“MWS,” “we,” “us,” or “our”) websites, communications, proposals, invoices, services, support, and related offerings. By using our website, requesting services, approving work, paying an invoice, or otherwise engaging us, you agree to these Terms unless a separate written agreement signed or approved by both parties applies.

1. Services

Memphis Web Solutions may provide services including, but not limited to:

Website design, maintenance, and support
AI receptionist, AI chat, and automation setup
Technical support and troubleshooting
Documentation, runbooks, and business process support
Digital marketing support and content workflows
Consulting, implementation, and managed support services

Specific deliverables, pricing, timelines, and support expectations may be described in a proposal, invoice, written message, statement of work, or other client-approved communication.

2. Client Responsibilities

Clients agree to:

Provide accurate information needed to perform the work
Respond to reasonable requests for approvals, access, content, and credentials
Confirm that they have authority to request work on the systems, accounts, domains, phone numbers, files, or business assets involved
Review deliverables and notify us promptly of issues
Maintain backups and business continuity plans for critical systems unless backup services are specifically included in the engagement
Avoid sending sensitive credentials or regulated information through unsecured channels unless they understand and accept the risk or we have agreed on a secure transfer method

3. Approvals and Changes

Work may require client approval before implementation, especially when it affects public websites, billing, legal terms, pricing, domains, DNS, account access, compliance, or external communications.

Change requests may affect pricing or timelines. Unless otherwise agreed, additional work outside the original scope may be billed separately.

4. Fees, Invoices, and Payment

Fees may be billed as flat project fees, hourly support, retainers, subscriptions, managed services, or other agreed pricing.

Unless otherwise stated on an invoice or written agreement:

Invoices are due by the due date shown on the invoice.
Payment may be processed through Stripe or another approved payment provider.
Services may be paused for overdue invoices or nonpayment.
Client is responsible for any applicable taxes, fees, or charges unless otherwise stated.

5. No Guarantee of Specific Results

We work to provide practical, professional services, but we do not guarantee specific business outcomes, sales, rankings, traffic, conversions, uptime, revenue, or third-party platform decisions.

AI, automation, marketing, search, and technical systems can produce variable results and may depend on third-party providers, client actions, data quality, configuration, and external conditions.

6. Third-Party Platforms

Our work may involve third-party platforms such as hosting providers, website builders, AI tools, email systems, payment processors, phone/voice providers, analytics tools, social platforms, and other services.

We are not responsible for outages, policy changes, pricing changes, errors, suspensions, data loss, or limitations caused by third-party platforms. Client remains responsible for complying with applicable third-party terms and maintaining required accounts, subscriptions, and permissions.

7. AI and Automation Disclaimer

AI and automation systems may produce errors, omissions, unexpected outputs, or incomplete information. Clients are responsible for reviewing and approving business-critical, public-facing, legal, financial, medical, regulated, or customer-impacting outputs before relying on or publishing them.

AI receptionist, AI chat, and automated systems are support tools, not a replacement for professional judgment, legal advice, financial advice, medical advice, emergency response, or human oversight.

8. Confidentiality

We will treat client operational information, credentials, files, internal documents, support records, and business details as confidential and use them only to provide services, maintain records, support operations, or comply with obligations.

Clients should identify especially sensitive information and use secure transfer methods when appropriate.

9. Intellectual Property

Unless otherwise agreed:

Client retains ownership of client-provided content, trademarks, business data, and materials.
MWS retains ownership of pre-existing tools, templates, methods, scripts, workflows, know-how, and reusable components.
Upon full payment, client receives the agreed rights to use final deliverables created specifically for the client.

10. Support, Maintenance, and Availability

Support and maintenance are provided only as agreed. Unless a written managed-support agreement states otherwise, services are not guaranteed to be available 24/7, and response times are not guaranteed.

Emergency, after-hours, rush, or expanded support may require separate approval and billing.

11. Limitation of Liability

To the maximum extent permitted by law, MWS and Buzz Ranch Boss Enterprises are not liable for indirect, incidental, consequential, special, punitive, or lost-profit damages. Our total liability for any claim related to services is limited to the amount paid by the client for the specific service giving rise to the claim during the three months before the claim, unless otherwise required by law.

12. Indemnification

Client agrees to indemnify and hold harmless MWS and Buzz Ranch Boss Enterprises from claims, damages, losses, liabilities, and expenses arising from client-provided content, client instructions, unauthorized requests, misuse of services, violation of law, violation of third-party rights, or breach of these Terms.

13. Termination

Either party may stop future work unless a separate written agreement says otherwise. Client remains responsible for payment for approved, completed, or in-progress work performed before termination.

14. Governing Law

These Terms are governed by the laws of Tennessee, without regard to conflict-of-law principles.

15. Updates to Terms

We may update these Terms from time to time. The updated version will be posted with a revised effective date.

16. Contact

Memphis Web Solutions
A service line of Buzz Ranch Boss Enterprises
Email: contact@memphiswebsolutions.com
Phone: 901-231-5951
Website: https://memphiswebsolutions.com